November 2nd, Somewhere in MD
C- (The woman in front of me seems frazled, but willing to buy.) "OK, this may sound completely crazy, but, like, what if a pan gets dropped out of a 10 story window?"
Me-(Smiling) "Seriously? Wow, I've never..."
C- (Interupts me) "Don't laugh. My son drops my kitchen and bathroom stuff out of the window. I just bought a set of [Cookware] from [Store] last year and he drops the small ones out to try and hit the birds and squirrels."
Me- (Still smiling) "They're not designed for that."
C- "If something like that happens, will the company honor the warranty?"